The results are in and its official, an Indmar Marine Engine owner is a happy owner. The National Marine Manufacturers Association (NMMA) just announced the recipients of the 2011 Marine Industry Customer Satisfaction Index (CSI) award and has recognized Indmar Marine Engines for the 6th consecutive year. The program surveyed more than 30,000 consumers and over the last six years more than 670,000 consumers were surveyed reporting customer satisfaction with their Indmar Marine Engine.
The Marine Industry CSI Awards program honors participating manufacturers that actively measure customer satisfaction and pursue continuous improvement to better serve the customer. Indmar has achieved and maintained an independently-measured standard of excellence of 90 percent or higher in customer satisfaction over the past six years, based on information provided by customers purchasing a new engine.
“Thank you Indmar Owners, Dealers and OEM’s,” exclaimed Chuck Rowe, President of Indmar Marine Engines. “The relationship an owner has with his or her local dealer is integral to the success of Indmar. That’s why we personally train and certify each of our authorized technicians. We are truly blessed with the best network of dealers available!” Rowe further explained, “Receiving this award, based off the experiences of the end user, is one of the greatest honors we could receive and testament to the quality of an Indmar Marine Engine.”
Indmar Marine Engines has a pedigree going back over 40 years in the inboard marine industry and a proud tradition of pointing the way forward. Today, this legendary brand delivers an inimitable mix of unrivaled performance, meticulous craftsmanship and ground breaking innovations – Charting a course for others to follow, yet leaving the competition behind. For more information about Indmar Marine Engines, please visit www.indmar.com
About Marine Industry CSI
The Marine Industry CSI program meets the CSI requirements of the NMMA Boat/Yacht Certification program. For manufacturers that are full participants in the Marine Industry CSI process, the included reporting also fills the dealer level CSI requirements of the Marine Industry Dealership Certification program. For more information on CSI Award recipients, or to get involved with the CSI program, contact Terry Leitz at [email protected] or visit www.nmma.org.
National Marine Manufacturers Association (NMMA) is the leading association representing the recreational boating industry in North America. NMMA member companies produce more than 80 percent of the boats, engines, trailers, accessories and gear used by boaters and anglers throughout the U.S. and Canada. The association is dedicated to industry growth through programs in public policy advocacy, market statistics and research, product quality assurance and promotion of the boating lifestyle. For more information, visithttp://www.nmma.org.
ABOUT Indmar Marine Engines
Indmar is the worlds largest privately held manufacturer of gasoline powered inboard marine engines. Indmar was the first marine engine manufacturer to bring EFI to the marine market and lead the industry when began to manufacturer catalytic converter – equipped engines in a standard production process. Indmar takes pride in building marine engines for the long run manufacturing cutting edge, inboard power technologies that outperform & outlast competitive brands while providing a cleaner, greener and safer boating experience. For more information, please visit www.indmar.com.