For an unprecedented seventh consecutive year, the National Marine Manufacturers Association (NMMA) has awarded Indmar Marine Engines the 2012 Marine Industry Customer Satisfaction Index (CSI) award for excellence in customer satisfaction. Indmar Marine Engines is the only inboard manufacturer to be awarded the 2012 CSI award and the only inboard manufacturer to be recognized for seven consecutive years. The results are in and it’s official, an Indmar Marine Engine owner is a happy owner.
The Marine Industry CSI Awards program is among the most comprehensive and respected in the industry. This year the program surveyed more than 32,000 consumers and over the last seven years more than 702,000 consumers were surveyed reporting customer satisfaction with their Indmar Marine Engine.
In order to be awarded by the Marine Industry CSI Awards program, manufacturers must actively measure customer satisfaction and pursue continuous improvement to better serve the customer. Indmar has achieved and maintained an independently-measured standard of excellence of 90 percent or higher in customer satisfaction over the past seven years, based on information provided by customers purchasing a new engine.
“Indmar owners are our greatest ambassadors and receiving an award based off their experience, is one of the greatest honors we could receive. It’s gratifying to see the investments we have made, even when we were in a down economy, has continuously enabled our products to improve and exceed our customer’s expectations year after year, “ explained Chuck Rowe, President of Indmar Marine Engines. “The fact that we are the only inboard marine engine manufacturer to be awarded by the NMMA is a testament to the quality of an Indmar and our network of finely tuned dealers and OEM’s.” Rowe further explained, “We personally train and certify each of our authorized technicians and because of our dealers dedication, Indmar offers a first class ownership experience, from the engines quality and performance, to the buying and ownership experience.”
Indmar Marine Engines has a pedigree going back over 40 years in the inboard marine industry and a proud tradition of pointing the way forward. Today, this legendary brand delivers an inimitable mix of unrivaled performance, meticulous craftsmanship and ground breaking innovations – Charting a course for others to follow, yet leaving the competition behind. Indmar operates advanced manufacturing facilities in the U.S. with distributing centers in Millington, TN and Corona, CA. For more information about Indmar Marine Engines, please visit www.indmar.com
ABOUT MARINE INDUSTRY CSI
The Marine Industry CSI program meets the CSI requirements of the NMMA Boat/Yacht Certification program. For manufacturers that are full participants in the Marine Industry CSI process, the included reporting also fills the dealer level CSI requirements of the Marine Industry Dealership Certification program. For more information on CSI Award recipients, or to get involved with the CSI program, contact Terry Leitz at [email protected] or visit www.nmma.org.