Indmar Marine Engines continues to gain fans and scores back-to-back wins for manufacturing inboard marine engines that deliver best-in-class customer satisfaction. Today the NMMA honored Indmar with the 2017 Marine Industry Customer Satisfaction Index (CSI) Award for excellence in customer satisfaction during the Industry Breakfast held at the International Miami Boat Show. Today’s award marks the sixteenth consecutive year that Indmar has earned a win for customer satisfaction in the inboard marine engine category. Year-after-year Indmar has consistently dominated in customer satisfaction and is the most awarded inboard marine engine manufacturer for customer satisfaction
“At Indmar we are watersports and boating enthusiast’s – just like our customers explained Scott Clack, Vice President of Business Development. Our customer are our greatest ambassadors and to receive this award based off our customers experience is one of the greatest honors we could ever receive and a testament to our network of finely tuned dealers and OEM’s.
Clack further explained, “At Indmar, customer service is not a department, it’s our entire company and Indmar extends all the way to a network of over 1,200 dealer showrooms and service centers across the country. We personally train and certify each of our authorized service centers and it’s because of their dedication that Indmar is able to offer a first class ownership experience from the engines quality and performance to the buying and ownership experience.
The highly praised Raptor Series has now collected seven prestigious and sought after awards; The BMI Innovation award, two Boating Industry’s Top Products awards and now it reigns in on its fourth NMMA CSI Customer Satisfaction award. Indmar is the most awarded inboard manufacturer and has been awarded every year since the inception of the CSI program. This is a clear reflection of extensive company-wide efforts to deliver the best product in the marketplace and the kind of award-winning results that make Indmar the most desirable and trusted inboard marine engine brand available.
The Marine Industry Customer Satisfaction Index (CSI) study, now in it’s sixteenth year, honors manufacturers that actively measure customer satisfaction and pursue continuous improvement to better serve the customer. Award recipients achieved and maintained an independently measured standard of excellence of 90 percent or higher in customer satisfaction based on information provided by customers who purchase a new boat or engine during the period between January 1, 2017 and December 31, 2017.
National Marine Manufacturers Association (NMMA) is the leading association representing the recreational boating industry in North America. NMMA member companies produce more than 80 percent of the boats, engines, trailers, accessories and gear used by boaters and anglers throughout the U.S. and Canada. The association is dedicated to industry growth through programs in public policy advocacy, market statistics and research, product quality assurance and promotion of the boating lifestyle. For more information, visit http://www.nmma.org.
About Indmar Marine Engines
Indmar is the world’s largest privately held manufacturer of gasoline powered inboard marine engines. Indmar has a pedigree going back over 40 years in the inboard marine industry and a proud tradition of pointing the way forward. Indmar was the first inboard manufacturer to deliver fuel injection, custom calibrated engines and the first to produce an inboard engine with a catalyzed exhaust; which is now the industry standard. Today, this legendary brand delivers an inimitable mix of unrivaled performance, meticulous craftsmanship and ground breaking innovations – charting a course for others to follow, yet leaving the competition behind. Indmar operates advanced manufacturing facilities in the U.S. with distributing centers in Millington, TN, Merced, CA and Nowra, Australia. For more information, please visit www.indmar.com.